Refund policy

Return & Refund Policy

Effective Date: August 2026

Store Name: Cradle-Haus

Customer Support: cradlehaus@gmail.com

At Cradle-Haus, your comfort, rest, and physical well-being are our top priorities. We want you to feel completely confident in your purchase. If you are not entirely satisfied with your order, we are here to assist you with a clear, simple, and transparent return process.

1. Order Processing & Shipping Timeframes

To help you estimate total delivery time, please note our standard handling and transit schedules:

Order Processing Time: 1 to 2 business days.
Delivery Timeframe: 4 to 6 business days following processing.

Once your order ships, you will receive an automated shipping confirmation email containing your tracking information.

2. 21-Day Return Window

We offer a 21-day return policy. You have 21 calendar days from the date your package is delivered to request a return.

To be eligible for a return:

The item must be in its original condition, unused, unworn, and free from personal wear or damage.
All original packaging, manuals, power adapters, and accessories (such as controllers or cables) must be included intact.
Proof of purchase (order confirmation or receipt) must be provided.

3. Step-by-Step Return Process

Please do not send items back without contacting us first. Unsolicited returns will not be accepted.

Submit a Request: Email us at cradlehaus@gmail.com with your order number, proof of purchase, and the reason for your return.
Approval & Instructions: Our customer support team will review your request within 1 to 2 business days. If approved, we will send you detailed instructions on how to package your item, along with the designated return shipping address.
Ship the Item: Carefully package your item and send it to the provided address using a trackable shipping method. Depending on the reason for return, we will either cover return delivery fee or not.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, email us at cradlehaus@gmail.com right away with photos/videos of the issue so we can resolve it immediately.

5. Refunds & Processing

Inspection: Once your return is received and inspected, we will notify you via email regarding the approval status of your refund.
Payout: If approved, your refund will be processed automatically back to your original payment method within 5 to 7 business days.
Note: Original shipping charges (if applicable) are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).